Why take the community-based approach?


  • Because it is the tried and tested method of sharing,
    explicating and evolving knowledge

    For centuries communities have been the best way to manage knowledge. For e.g.
    The Guilds of ancient Egypt, China and India,
    The Secret Societies in Europe and the Far East,
    The Inns of Court,
    Professional Societies and Social Clubs,
    The Cosa Nostra,
    The Caste System.

    Each of these successfully used the community-based approach to share and disseminate knowledge.

  • Communities of Practice exist in every organization

    Every organization has its stakeholders. The needs, priorities and agenda of each of these stakeholder groups vary and evolve over time. The information and knowledge that lies buried within these groups in the form of tacit knowledge is rarely exploited. It is only when social networks come into play that employees are effectively able to share knowledge and ideas.

    Relationships are developed between various people within an organization for various reasons. Many of these relationships are informal in nature and yet contribute substantially to the growth of an organization. A simple example could be the power of brainstorming discussions that take place over the coffee table. Over time informal networks become communities in their own right and can help propel organizations towards growth. Formalizing such communities without taking away the ability to constantly generate and share knowledge is the way forward for organizations.

  • Communities are the repositories of knowledge

    Every community in every organization has tacit knowledge that is of importance to the organization. A sales force will have tacit knowledge on how to handle difficult customers or on how to shorten lead-time when it comes to post sales service. On similar lines, the relationship that a sales person builds with customers, generates information that is critical to customer lifetime value. Allowing communities to share and explicate their knowledge and facilitating this process will increase the intellectual assets of a company.

  • It is an effective way to transfer best practices and manage change

    Markets around us are changing dynamically. Stakeholders within an organization need to be empowered to meet this change. Training is an expensive proposition for most organizations and need not be the most effective when it comes to change management. Inputs have to be continuous and knowledge, skills and best practices need to be transferred equally fast. Structuring communities in such a way that they can receive and search for such information and contribute to its evolution in a holistic solution.

  • Quick results

    Wherever there has been a community based approach to knowledge management the results have come in quicker. As long as information and content available to the community is structured, facilitators can drive huge benefits to stakeholders. This is further catalyzed through the use of Information and communication technology.

  • Easy to facilitate

    Identifying stakeholders with similar needs, organizing them formally or informally and connecting them to other stakeholder groups with the use of ICT can be easily achieved. Facilitating such groups requires an understanding of their needs and good people and communication skills, if these are there then the community can effectively share knowledge and replicate success stories.

Home
The Scenario
What does PANTOTO mean?
What can it do for the organization?
Applications of PANTOTO
Why use PANTOTO?
Why take the community-based approach?
What does PANTOTO do?
How does PANTOTO Work?
Why should YOU be using PANTOTO?
Key Features of PANTOTO
The Team @ PANTOTO
Contact Us