Why take the community-based
- Because it is the tried and tested
method of sharing,
explicating and evolving knowledge
For centuries communities have been
the best way to manage knowledge. For e.g.
§ The Guilds of ancient Egypt, China and India,
§ The Secret Societies in Europe and the Far East,
§ The Inns of Court,
§ Professional Societies and Social Clubs,
§ The Cosa Nostra,
§ The Caste System.
Each of these successfully used the community-based approach to
share and disseminate knowledge.
- Communities of Practice exist
in every organization
Every organization has its stakeholders.
The needs, priorities and agenda of each of these stakeholder groups
vary and evolve over time. The information and knowledge that lies
buried within these groups in the form of tacit knowledge is rarely
exploited. It is only when social networks come into play that employees
are effectively able to share knowledge and ideas.
Relationships are developed between
various people within an organization for various reasons. Many
of these relationships are informal in nature and yet contribute
substantially to the growth of an organization. A simple example
could be the power of brainstorming discussions that take place
over the coffee table. Over time informal networks become communities
in their own right and can help propel organizations towards growth.
Formalizing such communities without taking away the ability to
constantly generate and share knowledge is the way forward for organizations.
- Communities are the repositories
Every community in every organization
has tacit knowledge that is of importance to the organization. A
sales force will have tacit knowledge on how to handle difficult
customers or on how to shorten lead-time when it comes to post sales
service. On similar lines, the relationship that a sales person
builds with customers, generates information that is critical to
customer lifetime value. Allowing communities to share and explicate
their knowledge and facilitating this process will increase the
intellectual assets of a company.
- It is an effective way to transfer
best practices and manage change
Markets around us are changing dynamically.
Stakeholders within an organization need to be empowered to meet
this change. Training is an expensive proposition for most organizations
and need not be the most effective when it comes to change management.
Inputs have to be continuous and knowledge, skills and best practices
need to be transferred equally fast. Structuring communities in
such a way that they can receive and search for such information
and contribute to its evolution in a holistic solution.
- Quick results
Wherever there has been a community
based approach to knowledge management the results have come in
quicker. As long as information and content available to the community
is structured, facilitators can drive huge benefits to stakeholders.
This is further catalyzed through the use of Information and communication
- Easy to facilitate
Identifying stakeholders with similar
needs, organizing them formally or informally and connecting them
to other stakeholder groups with the use of ICT can be easily achieved.
Facilitating such groups requires an understanding of their needs
and good people and communication skills, if these are there then
the community can effectively share knowledge and replicate success
What does PANTOTO mean?
What can it do for the organization?
Applications of PANTOTO
Why use PANTOTO?
Why take the community-based approach?
What does PANTOTO do?
How does PANTOTO Work?
Why should YOU be using PANTOTO?
Key Features of PANTOTO
The Team @ PANTOTO